All Entries Tagged With: "Customer Service"

Poor customer service by professionals, health insights and positive thinking.

Yesterday I wrote a post about being gracious and commented on the poor attitude of the computer games salesperson.
Today I will be telling you about a very poor recent experience with a sales assistant who was actually an educated professional – in this case a Pharmacist (Chemist). I will also provide some health insights and [...]

Be gracious.

Be gracious.
adj.

Characterized by kindness and warm courtesy.
Characterized by tact and propriety: responded to the insult with gracious humor.
Of a merciful or compassionate nature.
Condescendingly courteous; indulgent.
Characterized by charm or beauty; graceful.
Characterized by elegance and good taste: gracious living.
Archaic. Enjoying favor or grace; acceptable or pleasing.

As you can see from the [...]

Are you a 5 Star person?

Maybe you have been to a 5 star hotel?
Or perhaps you have just heard about them.
You may have heard stories about how some 5 (and 6) star hotels have gone to great lengths in making their guests feel special, and the stays comfortable, convenient and luxurious. Things like keeping records of what a particular client [...]

How you can sell more.

Be different. Actually, it’s not that difficult to shine and stand out from others.
In many places these days, both off-line and online, the sense of good service has been lost in a misinformed rush to pseudo efficiency.
The phrase “have a nice day” is both ubiquitous and perfunctory – and usually meaningless. I am sure that [...]

Is your customer service just hype and slick marketing? Do you want a genuine competitive advantage?

We are constantly bombarded with marketing messages, many of which can tie in with our preconceived incorrect ideas of where we might find quality service.

Choice is an Australian organisation which supplies trusted information for Australian consumers – no advertising, no bias… just reliable, expert advice.
In today’s local online news source there is [...]

Are your front-line customer service staff actually doing your clients a disservice?

These days I am finding very poor customer service increasingly common. Two recent examples spring to mind and I might add that these occurred despite my best efforts to communicate clearly, politely and kindly. I am not one of these “customers from hell” who tend to create problems for themselves as well as others wherever [...]